I just recently tweeted, “ARGH, Parature!” Parature is a nice customer service package we use for managing trouble tickets in Wharton Computing. It serves us well. When I made the tweet, it was about the sheer volume of tickets we currently have, not the product itself. Fifteen minutes after tweeting, my mobile phone rang. It […]Read more "Creepy, or Awesome Customer Service? An Online Lesson From Twitter"
I may be a day late and a dollar short, but I witnessed my second favorite writer on television with one of my favorite TV personalities. Anyone who didn’t see Gaiman and Colbert missed a tete a tete of two of the greatest minds and wits of our generation. Enjoy! The Colbert ReportMon – Thurs […]Read more "Gaiman and Colbert"
This just came into my Wharton inbox, and is quite possibly the greatest email I’ve ever seen. I wish all spam was this entertaining! Here is the contents of the email, unedited for your viewing pleasure: IT IS NOT A SPAM, but if you received that message second and plus time JUST CLICK DELETE button […]Read more "This is the Greatest Spam Ever: Scarlett Johansson is a Clone!"