I just recently tweeted, “ARGH, Parature!” Parature is a nice customer service package we use for managing trouble tickets in Wharton Computing. It serves us well. When I made the tweet, it was about the sheer volume of tickets we currently have, not the product itself. Fifteen minutes after tweeting, my mobile phone rang. It […]Read more "Creepy, or Awesome Customer Service? An Online Lesson From Twitter"
I was linked an article this morning by a coworker to SQLMag’s article on the new Massachusetts data security law. The link to the article can be found here: http://www.sqlmag.com/print/sql-server/A-New-Law-that-Will-Change-the-Way-You-Build-Database-Applications.aspx The author seems like a nice enough guy, but apparently didn’t spend the time doing his homework to find out about what the law really […]Read more "Digging Into the New Massachusetts Data Security Law"
Here’s a great video showing some of the work Penn is doing in virtual worlds, put together by Deke Kassabian. Enjoy! http://www.upenn.edu/computing/isc/virtual-worlds/PennInSL.htmlRead more "Video: Penn in Second Life"