Creepy, or Awesome Customer Service? An Online Lesson From Twitter

I just recently tweeted, “ARGH, Parature!” Parature is a nice customer service package we use for managing trouble tickets in Wharton Computing. It serves us well. When I made the tweet, it was about the sheer volume of tickets we currently have, not the product itself.

Fifteen minutes after tweeting, my mobile phone rang. It [...]

Digging Into the New Massachusetts Data Security Law

I was linked an article this morning by a coworker to SQLMag’s article on the new Massachusetts data security law. The link to the article can be found here:

http://www.sqlmag.com/print/sql-server/A-New-Law-that-Will-Change-the-Way-You-Build-Database-Applications.aspx

The author seems like a nice enough guy, but apparently didn’t spend the time doing his homework to find out about what the law really [...]

Video: Penn in Second Life

Here’s a great video showing some of the work Penn is doing in virtual worlds, put together by Deke Kassabian. Enjoy! flowplayer(“player”, “http://streams.net.isc.upenn.edu/Flowplayer/3.1.4/flowplayer-3.1.4.swf”, { clip: { scaling: ‘fit’, url: ‘isc/networking/SL_final4_15_1000.flv’, autoPlay: false, provider: ‘rtmp’ }, plugins: { rtmp: { url: ‘http://streams.net.isc.upenn.edu/Flowplayer/3.1.4/flowplayer.rtmp-3.1.3.swf’, netConnectionUrl: ‘rtmp://streams.net.isc.upenn.edu/simplevideostreaming’ } } });

http://www.upenn.edu/computing/isc/virtual-worlds/PennInSL.html

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